To add a review and see the complete list of product reviews from your store, go to Products and select the Reviews option in the main menu.
Create a new review
On the top right of the screen, you can find the Create Review button, which will prompt you with a new page in which you need to fill in the following information:
- Author - Enter the name of the person who wrote the review.
- Product - Specify the product you are writing the review for (you can write the name or choose it from the product list after you click on the "Select product" button).
- Product Rating - Select the rating that the customer gave to the product.
- Review - Enter the customer's review.
- Valid Review - Choose "Yes" to display the review on the product page or "No" to make it visible only in the dashboard.
The review will automatically be set as valid if added into the store by a person who uses the same browser to access the store's dashboard.
- Verified purchase - Choose "Yes" if the person who left the review purchased the product or "No" if the person did not buy the product for which he left the review.
The review will automatically set as a verified purchase if the customer who left the review purchased the respective product.
After you finish filling in the details, and choose the desired options, click on the Save button from the screen's top-right.
Full list of reviews
The products' reviews are displayed in a table in which you can change their order based on the number of persons who voted for them as useful or useless (ascending or descending), based on the date they were added (chronological or vice versa) and based on their status (enabled or inactive). The table with reviews has the following columns:
- Review - Contains the review's title, its content, the rating expressed in a number of stars and, if applicable, the number of persons who found it useful or useless
- Useful - The number of persons that found the review useful
- Useless - The number of persons that found the review useless
- Author - The name and email address of the person that left the review
- Added - The date and hour when the review was added
- Enabled - The review's status; if it's visible or not in your store (you can change the status if you click on "Yes" or "No" options)
- Reply, Modify and Delete options - you can modify the details for each review, or you can delete them completely
Under the review list, you have the Select all option which, if you check, you can perform the following actions with ALL the reviews:
- Activate - All reviews will become visible in your store
- Disable - All reviews will be hidden from the public but visible in your dashboard
- Remove - All reviews will be deleted both in the store and dashboard
Search for a review
In the upper part of the page, you have available a fast searching system of a review, using specific criteria:
- By author - Enter in the Author field the name of the person who wrote the review and click on the Search button
- By status - In the Active Review field, choose one of the `Yes` or `No` options, based on the status for review you are searching, then click on the `Search` button.
- By date - Enter the reviews' registration in the Date field and click on the Search button.
If you want to abandon the search, you need to click on the Clear Filter button. You will then return to the list with all the reviews from your store.